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Faizullah's Articles in Customer Service

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  • So much to do, so few people to do it…
    Corporate front offices are designed to make an impression; they are designed with one objective… to bowl over the visitor. And yet nine places out of ten fail to achieve visitor delight.
    Reception area architecture has changed rapidly, making progress in large leaps and bounds! Gone are the days of dreary drapes, bad paint jobs and plain furniture, the modern age has brought a burst of colour to the reception area. A dazzling display of lights on beautiful bevelled white ceilings greets the visitor. A plush couch that conforms to the curves of tired backs; the vignette of the paint on the walls diffusing so gently the light from the spots… beanbags, fountains, large spaces… Let’s face it; front offices have really gone hi-tech!
  • First impressions last
    …a quick guide to creating a fabulous front office



    Ever heard the saying, “You never get a second chance at a first impression…” I know it sounds cliché and all but hey, it’s absolutely true. What kind of a vibe you are sending out right from the start makes a big difference! And since we are talking about front offices it makes the world of a difference.

    So where do we start? We could start at the million-dollar question, “Do first impressions really last?” and the answer is you just can’t put a price on a good first impression. Let’s face it, no matter how good service is unless there’s a smile in conjunction, its worthless.
  • Automation, the future of Office Management
    Look around … it doesn’t take long to realise that the world has gone fast track. The fact is that it went fast track a long, long time back. How long back? About a decade or two back… All you have to do is to look at the past five or six decades and you will see that progress in science and technology has speeded up quite a bit! The progress that has been achieved in the past century far outweighs the progress that has been made in the past two millennia.

    We have software running the entire show now… whether it is the latest washing machine with all the bells and whistles or something as big as the National Stock Exchange software runs it all. Whether it’s a state of the art cellular phone or nothing more than a cheap hand-held video game it all needs software. In fact you have software running other software…
  • The need for Visitor Management Software.
    Don’t judge a book by its cover. This quotation has been used not just by the literary folks, but also applies for individuals too. I am however extending this saying, to offices and office complexes also.
  • Data Theft…….How can it be controlled?
    Data is a valuable asset in this modern age of Information Technology (IT). Data is an important raw-material, for Call Centers and I.T. Companies. Data has also become an important tool and weapon for Corporate, to capture larger market shares. Due to the importance of Data, in this new age, its’ security has become a major issue in the I.T. industry.
    Data theft is not only an insider issue. Data theft can also occur when visitors enter the premises with camera phones, and sometimes carry a photo version of data for misuse at a later time.
  • Front Office Manners
    Remember that you are the first contact for a visitor entering the premises, and therefore you are the face of “Enterprise” that has employed you.

    The manner in which you greet visitors is a representation of the enterprise’s standard for excellence. Your appearance and hygiene must be of the highest standard. No matter how busy the front office becomes you must project a competent, confident, calm, and organized, in control demeanor. When a visitor arrives you should look up from your work immediately and greet the visitor.

    Here are some tips to be followed while at the front office, so as to ensure that every visitor experiences “Delight”, whenever they visit your company.
  • ‘Athithi Devo Bhavo’
    This Vedic philosophy literally translates as visitors or guests are gods. Is this still relevant in today’s changing times?
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